Title: Sarcasm or apology? KFC sends 72 packets of chilli and 31 spoons for order of 3
Article by: Stomper
Source: http://singaporeseen.stomp.com.sg/stomp/sgseen/got_service_or_not/507446/meal_for_3_but_kfc_sends_72_packets_of_chilli.html


When a STOMPer informed KFC that his meal for 3 was delivered without chilli sauce, spoons or napkins, someone at the fast food chain over-compensated by following up with 72 packets of chilli sauce, 31 spoons and 32 napkins.
The STOMPer says:
"On December 5, I ordered a 'Bargain Deal' consisting of six-piece chicken, two cups of whipped potato, one cup of coleslaw and three cans of Pepsi from KFC delivery. They came without chilli sauce, spoons and napkins.
"So I called back and gave feedback. The guy who picked up asked me whether I wanted the items to be delivered.
"I said yes because I paid for all these things after all.
"When they delivered it to my house, they gave me one big bag consisting of the spoons, chilli sauce and napkins.
"There were 72 packets of chilli sauce, 31 spoons and 32 napkins.
"I believe that there would not be so much chilli even I had ordered a family meal.
"Is KFC try to be sarcastic or are they really trying to apologise with me? That’ is the question.
"This KFC outlet is likely to be in Woodlands".

My viewes:
I personally think that this article is interesting. Maybe interesting is underrated. It should be hilarious. Putting myself in the shoes of the writer of this aritcle, i can feel his anger and annoyance towards KFC. Delivering a meal without spoons, chilli sauce and napkins is kind of weird but it is not impossible to eat without them. The article also shows the impatience and nastiness of some people. I know it is KFC's fault for this mistake but it would be nice if you just accpet their apology. I personally think that asking for another delivery of spoons, napkins and chilli sauce is too much. Since you are dining at home, there should be napkins, spoons and chilli sauce around, isn't it? It is true that you paid for this service but if you be nice and forgive them this once you can make someone's day.


I work in Food and Beverage too and sometimes i can understand the feelings of the workers. Everyone makes mistakes. Especially during peak hours, everyone is rushing each other and in such delivery cases, KFC also has a limited amount of time to prepare the food and get the food delivered. During the process, things may happen, people forget things.


Sometimes we get customers who demands too much or customers who are really nasty, you just feel like slapping them in the face. But you cant! They're your customers and customers are always right. I think that is why the KFC delievery man delivered huge amount of things he left out the last time. It must be sarcasm.


I'm not say that the worker in KFC is right for his actions, it is definitely wrong. I'm also not saying that the customer is wrong for doing this. However. 'To Err Is Human, To Forgive Divine', forgive and forget! The world would be so much more beautiful.

BY: KAHMIN!!!!!!!!